ADAN Group Apparel

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Apparel Return Policy

At ADAN Group, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your apparel, we offer a straightforward return and exchange process. Please review our return policy below:

1. Eligibility for Return

• Returns are accepted within 14 days of the original purchase date.
• Items must be unworn, unwashed, and in original condition with all tags and packaging intact.
• Sale items, including discounted or clearance products, cannot be returned or exchanged unless defective.

2. How to Return Your Apparel

• Step 1: Contact our customer service team at admin@adangroup.com.au to request a return authorization. Please include your order number and reason for return.
• Step 2: Once approved, you will receive a return label and instructions on how to send the item back to us.
• Step 3: Pack the item securely in its original packaging and include the return form, if provided.

3. Refunds & Exchanges

• Upon receiving your returned item, we will process a refund to your original payment method or issue an exchange for the same value.
• Refunds may take up to 7-10 business days to appear in your account.
• Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

4. Defective or Incorrect Items

• If you received a defective or incorrect item, please contact us immediately for a full refund or exchange. We will cover the cost of return shipping for such cases.

5. Exchanges

• If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired product.
• Exchanges are subject to availability.

6. Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the item is defective or we made an error in the order.

7. International Returns

• If you are returning an item from outside the [country], please note that return shipping costs and any customs duties are the responsibility of the customer.

If you have any questions about our return policy, feel free to reach out to our customer service team at admin@adangroup.com.au We’re here to help and ensure your satisfaction with every purchase.

Thank you for shopping with ADAN GROUP.